Terms of Service

Product details and ordering

Check the selected configuration, included items, assembled dimensions, package dimensions, and assembly requirements before checkout. Room accessories shown in photos are not included unless the listing states otherwise. Review your delivery address and contact details when ordering. Availability and payment details are confirmed before fulfillment; contact support for help with an order correction or cancellation request. A request does not guarantee cancellation once fulfillment has started.

Prices and payment

Prices are in US dollars. Standard shipping is included on current Cozyora orders; taxes and any remote-area fees are confirmed before payment. Payment methods and any eligible Pay Later offers are provided at checkout by the payment provider. Delivery estimates and installment illustrations are not guarantees or financing offers from Cozyora Home.

Shipping and delivery

Delivery is focused on US addresses serviceable by parcel or freight carriers. Many in-stock furniture orders arrive in about 5-10 business days after order confirmation, depending on availability, item size, and destination. Remote or limited-access addresses may require additional review. Check your delivery route and inspect packaging on arrival. See our Shipping Policy for details.

Returns and refunds

Most unused furniture items may be requested for return within 30 days of delivery. Items must be unused, uninstalled, unmodified, clean, and in original packaging with manuals, hardware, and protective materials. Prior approval and return instructions are required. Assembled or installed items, missing packaging or parts, and items marked final sale may not qualify.

For returns not caused by damage, defect, or our fulfillment error, customers are responsible for return shipping. Oversized or freight returns may involve a restocking or carrier fee based on condition and return route. Approved refunds go to the original payment method after inspection or completion of a damage/defect review. Allow 5-10 business days after approval, depending on the payment provider. See the Return Policy & Warranty for complete conditions.

Damage, defects, and missing parts

Report visible or concealed damage, defects, or missing parts within 7 days of delivery. Keep the packaging and email your order number, product name, item and packaging/label photos, and a description to support@cozyorahome.com. We will review replacement parts, replacement shipment, partial refund, or refund options. The appropriate resolution depends on the review; automatic full reimbursement or a particular remedy is not promised.

Structural warranty review

Cozyora Home provides a one-year structural warranty review for eligible defects from normal residential use. Misuse, improper assembly, moisture exposure beyond normal indoor use, cosmetic wear, commercial use, and damage caused after delivery are excluded. Contact support with your order details and photos for review under the current warranty policy.

Privacy and site use

Use this site lawfully and provide accurate order information. Our Privacy Policy explains how personal information is handled. Customer review content is displayed only after approval. Links to external services are subject to those services' terms and privacy practices.

Questions and applicable rights

Contact support@cozyorahome.com with questions about these terms or an order. These terms do not limit rights that cannot be excluded under applicable law.